Ordering Online

  • Peruse website and add items to cart

  • If you can’t locate something easily or want to see which products have “lavender” in them, use the SEARCH option (located just under the CONTACT button, top right of the website)

  • To view cart contents, click “Cart” (top right corner)

  • Click “checkout” once ready.

Step 1 Email Address:

  • add email address for order confirmation and status

  • you can opt into our Newsletter *we do not sell our email list and you can opt out at any time!

  • creating an account at step 5 will make checkout in the future quicker

Step 2 Delivery Methods:

  • Choose Shipping (charges will be added at the next step) or Soap Shack Porch Pickup (no charge)

Step 3 Additional Information:

  • tell us how we can best communicate with you

  • if any or all of your order is a gift - let us know…gift-wrapping is complimentary! *Please specify which items are grouped together - this will help ensure we package it right!

  • did you want us to include a short note with your order - include it here

  • any other comments or notes can be added

  • if you chose “Soap Shack Porch Pickup” - when would you like to pick your order?

Step 4 Payment:

  • add credit card or Apple Pay information - secure and encrypted

  • add billing address

Step 5 Review & Purchase:

  • you can check the box to create an account to make your next visit/checkout faster

  • review your order and click “PURCHASE” to complete transaction

After completion:

  • you will receive an email confirmation of your order - PLEASE check your junk/spam folder

  • once your order is available for pickup or being shipped you will receive an automatic email with pickup or tracking information

  • if you chose TEXT as your preferred method of communication, you will receive a confirmation text

If picking up your order:

  • you must confirm when you’re coming as I’m not always working in the shop or at home

  • please park in front of the garage, NOT in front of the Soap Shack

  • your order will be on the Soap Shack porch with your name on it, at the time you confirmed

  • if there is ANY snow on the ground, TEXT me at 604-751-0079 when you arrive, stay in your vehicle and I will run your order out to you

  • if you prefer to stay in your vehicle and have me run your order out to you, please TEXT me at 604-751-0079 when you arrive.

Emailing Orders

  • Email your order, including sizing or packaging options OR take a screenshot of your cart and email that

  • I will send you an invoice that is payable online with credit card or via E-transfer or cash or debit/credit at the Soap Shack

  • if you want to pay in person, we will arrange a time that suits both of us

 

Payment Options

  • Online: credit cards, Apple Pay

  • Email: credit cards, e-transfer, cash, debit/credit at the Soap Shack